FAQ - frequently asked questionsQ

1. What can I report?

If you suspect that a person is being exploited (that is to say a person is forced to do something against his or her will, either through threat of force, deception, fraud or abuse), you can report the observed elements of crime.

2. What can I do in the event of an emergency?

Please dial 117 (emergency number for police) in the event of an emergency.

3. What constitutes a criminal offense?

Human trafficking is a criminal act. If a person is forced to do sexual acts, work or to have an organ removed, then another person makes a profit from that. This is called human trafficking. Human trafficking is a crime in Switzerland.
If a provider, a facilitator or a customer of human trafficking is convicted by a court of law, then that person is punished by fine or by prison sentence and a fine.
Furthermore, it is not relevant whether the offender committed the crime in Switzerland or abroad. Human trafficking is punishable in either case!

See also: Swiss Criminal Code, Article 182, on page Trafficking in human beings

Exploitative procuration is a crime!
Everyone who forces another person into prostitution is committing a crime. Force is also exercised if it is dictated when, where or at what price a sex worker needs to work. Pimps are punished with a fine or a prison sentence up to ten years. See also: Swiss Criminal Code, Article 195, on page Trafficking in human beings

4. What happens with my report? 

The trained team of the National Hotline evaluates the forms received. The reports that can be forwarded are being anonymized and sent to the responsible authorities in the name of ACT 212 using a special form, irrespective of whether you wish a reply from us or not.

The authorities decide what to do with the reports. The National Hotline of ACT 212 will periodically enquire what kinds of measures have been taken due to the reports. Your report can help to clarify an existing case or can open up a new case.

5. How does the report form work?

Follow the questions on the form; specify as much detail as possible and then click on “Submit”.

6. How can I be sure that the report stays anonymous?

If you submit the report form you are being redirected to a secure server that encrypts your report. We will not be able to see who sent us the information; therefore you will also not receive a reply.

7. I would like to receive a reply or I would be available for further enquiries.

At the bottom of the report form you can answer the following question with yes or no, “Would you like to receive a reply from the National Hotline ACT212?”. If you choose yes, you can leave us an e-mail address or a phone number. We will then contact you. Please note that these personal details will remain with the National Hotline of ACT 212 only and not be relayed to any third party.

8. I do not want to stay anonymous.

In this case we suggest that you would report directly to the police. If you are not sure whom to call, please feel free to ask for our prior advice.

9. Who works at the National Hotline of ACT212 and what are their standard operating procedures?

The National Hotline of ACT212 is an NGO (non-governmental organisation) and not a police hotline. Neither is it serviced by the police, but rather by well-educated civilians. The National Hotline relays information that was received anonymously to the responsible authorities, such as cantonal police force, migration authorities or victim care agencies.

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